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I am having issues activating my software. I have reset my activations for all of the extensions but alas I still can not access the software. Can you please assist me?

Thread began 7/01/2014 3:41 pm by Leon Clinch | Last modified 7/15/2014 9:51 am by Jason Byrnes | 1006 views | 14 replies |

Leon Clinch

I am having issues activating my software. I have reset my activations for all of the extensions but alas I still can not access the software. Can you please assist me?

I am having issues activating my software. I have reset my activations for all of the extensions but alas I still can not access the software. Can you please assist me?

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Jason ByrnesWebAssist

Please provide more details.

Are you getting an error message on trying to activate.

Please describe in detail what the problem with activation is.

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Leon Clinch

Thanks for the quick reply.

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Jason ByrnesWebAssist

OK, I see, send the mac address for the active network card and I can generate the license file for you.

On windows, To find out the MAC address:?
1) Go to the Start Menu -> Run. Type "cmd" and click on OK to bring up a command prompt.?
2) At the command prompt type "ipconfig /all > c:\\ipconfig.txt"?This will create a file in your C drive called ipconfig.txt. This file will have the MAC address in it.

On Mac:
1) Open System Preferances
2) Go To Network
3) in the list of connections, select the active one, and click the advanced button
4) Go to the Ethernet tab and note the Ethernet ID

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Leon Clinch

I think this is what you are looking for.

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Jason ByrnesWebAssist

License and instructions sent to your email.

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Leon Clinch

This didn’t fix the issue. When I go to use the suite, it again asks that I enter a serial number. What do we try next?

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Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

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Leon Clinch

I am available for the rest of today - 6PM florida time. You can also reach me by phone. Thanks again for all of your help so far.

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Leon Clinch

Thanks again for all of your help so far.

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