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payment by checkout with paypal doesnt work

Thread began 3/24/2013 10:23 am by oliver.cook358121 | Last modified 5/20/2013 12:59 am by oliver.cook358121 | 1537 views | 9 replies

oliver.cook358121

payment by checkout with paypal doesnt work

Hi,

I previously sent you the below message and you logged on and had a look at the site and corrected something. This only seems to have partially fixed the issue as we are still getting occasional complaints from customers for two reasons:

1/. that when they click the paypal button it empties their basket and takes them back to the site and not onto paypal.

2/. The site appears to be charging some customers twice on paypal (2 transactions but only showing one in the powerstore cms)?

Please could you tell me how we can fix these two issues?

Thanks

Oliver

-------
Hi,

I have been using a site created with powerstore4 for 3 months and customers have been transacting with cards with no problem however I have just realised that if a customer selects checkout with PayPal account rather than by card the button does not progress to the next stage and instead just refreshes back to the same page.

Please can you let me know how to fix this?

Thanks

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