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payment by checkout with paypal doesnt work

Thread began 3/24/2013 10:23 am by oliver.cook358121 | Last modified 5/20/2013 12:59 am by Christopher West | 1513 views | 9 replies |

oliver.cook358121

payment by checkout with paypal doesnt work

Hi,

I have been using a site created with powerstore4 for 3 months and customers have been transacting with cards with no problem however I have just realised that if a customer selects checkout with PayPal account rather than by card the button does not progress to the next stage and instead just refreshes back to the same page.

Please can you let me know how to fix this?

Thanks

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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InDesigns Studio

Payment with Paypal Button Does not Work.

I am also having problems with this. Although I am still on test mode. Currently still working on the site. Website address is www.labellabubble.com. If there is a fix, please let me know. Appreciate it.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

Sign in to reply to this post

oliver.cook358121

payment by checkout with paypal doesnt work

Hi,

I previously sent you the below message and you logged on and had a look at the site and corrected something. This only seems to have partially fixed the issue as we are still getting occasional complaints from customers for two reasons:

1/. that when they click the paypal button it empties their basket and takes them back to the site and not onto paypal.

2/. The site appears to be charging some customers twice on paypal (2 transactions but only showing one in the powerstore cms)?

Please could you tell me how we can fix these two issues?

Thanks

Oliver

-------
Hi,

I have been using a site created with powerstore4 for 3 months and customers have been transacting with cards with no problem however I have just realised that if a customer selects checkout with PayPal account rather than by card the button does not progress to the next stage and instead just refreshes back to the same page.

Please can you let me know how to fix this?

Thanks

Sign in to reply to this post

Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

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oliver.cook358121

Hi,

I have sent you the details as a private message

Thanks

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Jason ByrnesWebAssist

one thing i notice strait off is that your site will redirect the addresses:
osgrow.com

or
www.osgrow.com

to
https://www.osgrow.com


but the address:
https://osgrow.com

does not redirect.

this is most likely the cause of the problem.

the cart is stored in a session, so if a customer starts browsing your site using the address:
https://osgrow.com

and then gets direxted to:
https://www.osgrow.com

it will be a new browsing session and cause the cart to be emtpy.

you can use an htaccess rule with mod rewrite to prevent this from happening:
http://www.jhuskisson.com/code-tidbits/force-www-in-your-url-using-htaccess

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oliver.cook358121

Originally Said By: Jason Byrnes
  one thing i notice strait off is that your site will redirect the addresses:
osgrow.com

or
www.osgrow.com

to
https://www.osgrow.com


but the address:
https://osgrow.com

does not redirect.

this is most likely the cause of the problem.

the cart is stored in a session, so if a customer starts browsing your site using the address:
https://osgrow.com

and then gets direxted to:
https://www.osgrow.com

it will be a new browsing session and cause the cart to be emtpy.

you can use an htaccess rule with mod rewrite to prevent this from happening:
http://www.jhuskisson.com/code-tidbits/force-www-in-your-url-using-htaccess  
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Christopher WestCommunity Expert

I did a tutorial on htaccess redirects a while back: http://www.webassist.com/community/tutorials/view_tutorial.php?tid=178

Chris

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