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Design extender activation error message

Thread began 10/11/2012 11:03 am by paul386291 | Last modified 4/22/2013 12:58 pm by paul386291 | 1062 views | 9 replies


Hi Jason

Tried to contact you on Skype but ran out of time on Friday. I'll try again later today.

My Skype is: iamthedodder

Below a bit more detail about the problem following your Skype questions last week.

what other extensions are installed?
[04/17/13] webassist.jbyrnes: please provide some more details on the environment
[04/17/13] webassist.jbyrnes: That error sounds like a install order issue
[04/17/13] webassist.jbyrnes: if you let me know what aother extensions are installed, including the version numbers, i can have a better idea of the issue.

[04/19/13] Paul Dodson: Hi Jason, no other dw extensions installed
Previously had power cms installed
This has been uninstalled but there are still some cms folders on the local drive. There is a power cms and wa_cms folder, both in the config folder

Running Mac osx 10.4.11
PowerMac g5

I have tried all of the following, none of which have resolved the issue:

Setting up a new user account on the Mac & installing the extensions on there
Uninstalling & reinstalling the Super Suite extensions in the order you recommend

Again, it's only design extender that won't activate, all the other extensions are fine.

Also there are different error messages when trying to activate design extender through different individual extensions:

When trying to activate through CSS Sculptor, the following error:

"TypeError: WACSS_Bundle.checkSerial is not a function"

When trying to activate with CMS & all the others (apart from below), the following error message:

"While executing timer in WA_DesignExtender_Ser.htm, a JavaScript error occurred"

No errors appear when you try & activate through the Social Media or Build Site plug ins

Hope this helps in advance of our Skype link up.



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