I tried to open an incident for you but it isn't working for some reason. Is this the same user account you used to purchase the extension? It won't let me create an incident for a user that hasn't purchased the product they are asking about so I thought that might be the issue.
We will need to get a copy of the presets you are using to analyze them to see what is causing the issues you are reporting. Please try exporting them from the preset manager and include them in an updated post. I will attempt to reproduce the problem, which should allow me to understand and explain the cause.