It doesn't look like you entered a starting address for the directions.
when using the map on a static HTML page, you need to enter the starting address for the directions in the pro maps wizard.
To offer the site visitor the ability to enter their address, you would need to use a dynamic PHP page, and add a form to the page with text boxes for street, city, state and zip. then in the pro maps wizard, on the directions tab, click the lightning bolt icons next to address settings, and select the corresponding form elements.
The address ballon issue is caused by conflicting CSS on your page.
font-family: "Century Gothic";
is causing the conflict