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Not Happy with WA, again!

Thread began 9/17/2012 7:48 am by ShorePatrol | Last modified 9/18/2012 1:48 pm by ShorePatrol | 827 views | 4 replies

Jason ByrnesWebAssist

I'm sorry to hear that you feel this way.

The decision to change to a bundled model for the extensions was one we struggled with for a long time. Ultimately we decided that by pairing down the number of extensions that we offer, we could offer more value by being able to better manage them in terms of releasing updates to fix issues as they arise and to add new functionality.

with the old model of having around 30 smaller extensions, it was rather difficult to get to each one on any sort of regular schedule to release updates. It also made for a rather long QA cycle having to test all of the possible DW / OS configurations and compatibility between the other extensions.

By pairing the catalog down to 4 products from 30, the testing for compatibility is much simpler, and we can concentrate more on releasing updates faster.

We feel that this allows to offer better software with fewer issues, and to address any issues that do arise much quicker.

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