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Custom domain configuration

Thread began 5/10/2012 1:21 pm by billing190680 | Last modified 5/11/2012 12:39 pm by billing190680 | 1125 views | 5 replies

billing190680

Custom domain configuration

Hello,

Getting support from WebAssist/CafeCommerce is far too opaque. I'm no stranger to using email or forums for support but these forums are ridiculous. Are previous threads deleted? There are hardly any questions and answers.

One of my domains hosted with Dreamhost is the domain I'd like to use for a CafeCommerce store. However, when I try to configure the domain, I'm limited to using wearethird.mycafecommerce.com or purchasing a new domain. If I try to complete the account setup with this existing domain, an error is generated.

How do I configure an existing Dreamhost hosted domain with CafeCommerce?

I found one question on a support FAQ page that seemed like it might hold the answer but the answer redirected me to the sign up page.

- Several days ago, I called WebAssist/CafeCommerce and left a message. I've received no reply.
- I've tried contacting live chat support. This is always offline.
- When I've used the 24/7 live chat support on the CafeCommerce support page, it always sends me to a page where I'm directed to Dreamhost. At least with Dreamhost, I can get a prompt email reply to any questions. I can also easily sign up for phone support and request a call back. I can't find such an option for CafeCommerce. WebAssist seems to offer a call back service but only for software products.

For crying out loud… can I get some help.

DW

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