Make phone number a required field in Paypal
Ray as usual was correct just taken me an hour and a half of frustration to locate the option in paypals user friendly interface.
This is what you do
1. log into yourpaypal account
3. select buying preferences
4.Select web site preferences - bring customers back..... - total rubbish!!!
5. scroll down to section marked contact phone number
6 tick the box you need and then save
Hope this saves someone the frustration I had