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Purchases not registering in Powerstore 4.5

Thread began 11/10/2011 10:58 pm by CheopisIV | Last modified 11/28/2011 1:38 pm by CheopisIV | 618 views | 6 replies

CheopisIVBeta Tester

Purchases not registering in Powerstore 4.5

Another hiccup just came to light. I've had a successful sale where the buyer used a coupon and everything went fine. Just 5 minutes ago, another registered user bought an item and the only message I received was from Paypal indicating I got money.

I went into the Admin panel to check the order and it doesn't exist... the user is registered so I can find his info to send the item, but there's no record of sales to him. He also used a coupon code and it didn't apply the discount to his purchase (so I refunded the difference). I haven't changed anything since the first sale aside from adding a new product.

What info/links can I provide to have some assistance with this?

-Coupon not showing or being applied
-Sale not being recorded

I'm sure the lack of update from the software is due to the lack of sale record.

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