Jason- someone just barely contacted me. I'm hoping they can resolve this, but it sounds like I am going to have to manually create the database tables, which if that turns out to be the case is ridiculous, I mean why would I purchase this if I just have to end up creating the database tables manually? I'm not happy at all with this, and am seriously going to have to rethink future purchases with WebAssist because of all of the problems in the past and currently with WebAssist's products, which is sad because when they do work they're wonderful. But I am honestly at the point where I think that I would probably be better off in the long run to just have my own programmer (or even possibly an outsourced programmer on the cheap) write me something that I can also just use over and over again for my clients.
And the reason I am leaning towards that instead of purchasing any WebAssist products in the future is MOSTLY because of my experience with WebAssist's customer service. It's about an 80% chance I will end up losing this client because of this issue, and all because I have been unable to get this done for him in the time that I quoted him, so this has made me look completely incompetent. But here's the thing, I made my first purchase with WebAssist in March of 2005 and in that time have spent a total of $1,961.83. There have been VERY FEW times when I have not had to request support for whatever it was I had just purchased, sometime's having to get a refund, and in all of that time, and this is the part that is making me SERIOUSLY reconsider purchasing from you in the future, WebAssist has NEVER offered me ANY KIND of "we're sorry" WHATSOEVER, either in words or in discounts to try to even act like they cared about me at all. So not only am I upset that I had to wait three days to get someone to call me to help with this issue, but I am more upset that I feel like WebAssist could care less about me individually, or about any of it's customers as a whole. So I am pretty sure that this will be the last purchase I ever make with WebAssist. I think it would be much better for my clients if I just have my programmer develop solutions for me as needed. Like I said already, that is so sad because the things you guys make that do work, are wonderful, but your customer service as a company (as a company, not you individually) is SERIOUSLY LACKING. I would think that in today's economy companies such as yours would be doing everything in their power to make sure their customers are happy customers, I know that I certainly treat my clients in such a way that will make them want to keep doing business with me for many years to come. That's something you guys might want to seriously consider. I may only be one customer, but I would imagine that if something doesn't change, I won't be the last.
If anyone agrees with me, please reply and let them know. If they realize it, maybe they'll start doing something to change it.
brandoli400690- thank you so much for taking the time to post, I appreciate it very much. I have recreated the database as well as the database user etc, with no luck. They are trying to help me now. I will certainly be sure to post my individual solution for others.