I have created a support ticket so we can look into this issue further.
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If anyone else is experiencing this same issue, please append to this thread.
in the case of dennis124648, he reported he got it working before I contacted him, but did not say anything about what the solution was.
in the case of elgueromero13396227, he was trying to add cms content to an .html page, it needed to be converted to a php page.