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PayPal Pro and Checkout Issues

Thread began 8/05/2009 12:11 pm by AcquireCom | Last modified 8/06/2009 3:19 pm by AcquireCom | 1822 views | 5 replies


PayPal Pro and Checkout Issues

My site is currently live. My PayPal Pro credentials are in place and everything seems to work fine in the site. I'm able to select products and move items to my shopping cart, but during the checkout phase I am not able to complete a transaction in either Direct or Express checkout.

During the PayPal Express checkout, I'm able to leave my site and enter the PayPal site and log into my account with no issue. However, when I hit continue, after selecting my payment and shipping method instead of taking me to the confirm.php page I'm taken to the checkout_failure.php.

During the Direct payment checkout, I fill out the form and the same issue occurs. Instead of proceeding to the confirm.php page I get the checkout_failure.php page.

I have contacted PayPal and spoke to a customer support representative to confirm my API credentials for PayPal Pro. I've followed the set up steps in the globals. MySQL database is up and running. The only changes that I've made to the PowerStore 2 is to the CSS and images per the getting started instructions. The site currently works exactly like the demo. Everything works except when you go to make a transaction, the checkout_failure.php page is displayed.

What steps would you recommend to fix this issue? I've tried using eCart's feature to display errors, but nothing shows up. Except for one time I received a "success" message on the checkout_failure.php page when using the sandbox. I had several issues with the PayPal Sandbox and based on a recommendation that I read in this forum, I switched off the PayPal Sandbox and have been testing the live site transactions with a test product that I've set for $ 0.01.

So, from my perspective, I see the site working, but the connection between the site and PayPal not working. I really love that the site is working, but without having a payment gateway that works the site is incomplete to put it mildly.

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