close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

PayPal Pro and Checkout Issues

Thread began 8/05/2009 9:11 am by AcquireCom | Last modified 8/06/2009 12:19 pm by AcquireCom | 2949 views | 5 replies


PayPal Pro and Checkout Issues

My site is currently live. My PayPal Pro credentials are in place and everything seems to work fine in the site. I'm able to select products and move items to my shopping cart, but during the checkout phase I am not able to complete a transaction in either Direct or Express checkout.

During the PayPal Express checkout, I'm able to leave my site and enter the PayPal site and log into my account with no issue. However, when I hit continue, after selecting my payment and shipping method instead of taking me to the confirm.php page I'm taken to the checkout_failure.php.

During the Direct payment checkout, I fill out the form and the same issue occurs. Instead of proceeding to the confirm.php page I get the checkout_failure.php page.

I have contacted PayPal and spoke to a customer support representative to confirm my API credentials for PayPal Pro. I've followed the set up steps in the globals. MySQL database is up and running. The only changes that I've made to the PowerStore 2 is to the CSS and images per the getting started instructions. The site currently works exactly like the demo. Everything works except when you go to make a transaction, the checkout_failure.php page is displayed.

What steps would you recommend to fix this issue? I've tried using eCart's feature to display errors, but nothing shows up. Except for one time I received a "success" message on the checkout_failure.php page when using the sandbox. I had several issues with the PayPal Sandbox and based on a recommendation that I read in this forum, I switched off the PayPal Sandbox and have been testing the live site transactions with a test product that I've set for $ 0.01.

So, from my perspective, I see the site working, but the connection between the site and PayPal not working. I really love that the site is working, but without having a payment gateway that works the site is incomplete to put it mildly.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question





Ease of use


security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...