This incident was opened in response to your forum post: Link("http://www.webassist.com/forums/showpost.php?p=10876").
In the thread: Link("http://www.webassist.com/forums/showthread.php?t=2761").
When you activate our software, it will need to connect to our servers to generate the license file. This file is generated based on the serial number of the software that you are activating, and the MAC or Physical address of the computer that you you are activating it on. If you are not able to disable the firewall, I can generate the license file for you. I will need the serial number that you are using to activate the software with. I will also need the MAC address from your computer. To find out the MAC address:
1) Go to the Start Menu -> Run. Type "cmd" and click on OK to bring up a command prompt.
2) At the command prompt type "ipconfig /all > c:\\ipconfig.txt"
This will create a file in your C drive called ipconfig.txt. This file will have the MAC address in it. Please send that file with you serial number and I will generate the license for you.
Please respond to the ticket with this information.