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Show Shopper why transaction not complete?

Thread began 6/01/2011 3:43 pm by elewis93815 | Last modified 6/06/2011 5:03 pm by elewis93815 | 986 views | 2 replies

elewis93815

Show Shopper why transaction not complete?

I have a couple of questions:
When a shopper goes to our clients website and has a "transaction not completed" error, is there any way to tell them why the transaction is not going through? Is this strictly a credit card issue, meaning the card is not valid or is it a wrong billing address etc? Our client is getting at least a customer or two a day that is inputting there order and getting stuck. The other part is when they call in there order and place it over the phone with the same cc, it goes through just fine??? Any assistance is greatly appreciated!

My second question is on the "checkout" page we have added a "add a special note" field. The special note field cuts off when coming over on the receipt. It is set up as a multi line text area however it seems to have a limit?? I've attached the checkout and receipt pages, I hope this will help to solve.

Thank you very much for any help!

Attached Files
WA 6-1-11.zip

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