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Show Shopper why transaction not complete?

Thread began 6/01/2011 3:43 pm by elewis93815 | Last modified 6/06/2011 5:03 pm by sam308940 | 1028 views | 2 replies |


Show Shopper why transaction not complete?

I have a couple of questions:
When a shopper goes to our clients website and has a "transaction not completed" error, is there any way to tell them why the transaction is not going through? Is this strictly a credit card issue, meaning the card is not valid or is it a wrong billing address etc? Our client is getting at least a customer or two a day that is inputting there order and getting stuck. The other part is when they call in there order and place it over the phone with the same cc, it goes through just fine??? Any assistance is greatly appreciated!

My second question is on the "checkout" page we have added a "add a special note" field. The special note field cuts off when coming over on the receipt. It is set up as a multi line text area however it seems to have a limit?? I've attached the checkout and receipt pages, I hope this will help to solve.

Thank you very much for any help!

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Jason ByrnesWebAssist

the "Debugging eCart transaction failed issues" tutorial on the eCart support page walks through getting the error response bindings for the payment gateway:

you can add the short error message binding to the page to show the user a message about why the transaction failed.

There should not be a limit to the notes form field. The styling of the email message may be causing the notes to appear to be truncated.

try moving the notes to it's own line instead of being on the same line as other bindings.

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just wanted to say that i have the credit card response on my "order failed" page as well. Its not as clear/enlightening as you may want it.

Unfortunately the response comes from the credit card the user is trying to use. And many times it gives a general response - card declined. Only sometime do you get a clear answer like "avs mismatch" or incorrect address etc.

theres not much you can do since its not your code, not your gateway etc. Its simply the credit card company the user is using. Its all dependent on them as to how clear the error message is.

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