I have created a support ticket so we can look into this issue further.
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If anyone else is experiencing this same issue, please append to this thread.
I apologize for the frustration, but please bear in mind that our support business hours are 9am - 5pm PST Monday - Friday, and that we where closed this past Monday due to the Memorial Day holiday. I have let ray know that you are expecting a call, and he will be in contact with you soon.