Technical Support
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Technical Support
Monday - Friday, 9AM - 5PM PST
*Except major holidays
Technical support incidents are included for free with each product from WebAssist; the number of incidents increases with the cost of the product. Technical Support keeps your mission-critical projects on track and gets you to the next level in your work more quickly. Additional Technical Support Incidents can be purchased separately.
Each purchased product includes a number of Technical Support Incidents. Technical Support Incidents expire after 12 months.
Below is a chart detailing the current paid-for items in the WebAssist product line, the number of Technical Support Incidents included with each product, the cost of the product and it's total value (the product cost plus the Technical Support cost, if purchased separately).
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Your support history is detailed in the My WebAssist section, including responses and actions relating to your request. The number of support incidents you have available can be viewed in your Support History section as well.
Technical support incidents do not expire. Support incidents allocated when you purchase a product are not transferable between products. You can, however, use a separately purchased support incident for any product.
When you upgrade between major versions of a product, for example from 1.2 to 2.0, you’re credited with as many support incidents as are included with the new version of the product when purchased separately. Any support incidents remaining from your previous version are voided.
Any incident used to report an issue that, upon review, is determined to be a bug with our software, will be credited to your support history and can be used again going forward. No monetary compensation is included as part of this refund.
Benefits
Technical Support Incidents are handled by senior support personnel quickly and efficiently. Intial responses to a submitted incident are returned within 2-4 business hours. Technical Support communication is by email only.Each purchased product includes a number of Technical Support Incidents. Technical Support Incidents expire after 12 months.
Below is a chart detailing the current paid-for items in the WebAssist product line, the number of Technical Support Incidents included with each product, the cost of the product and it's total value (the product cost plus the Technical Support cost, if purchased separately).
| Product | # of Free Incidents |
| Admin Suite | 5 |
| Cookies Toolkit | 1 |
| DataAssist | 3 |
| Database Starter Kit for .NET | 1 |
| Database Starter Kit for ASP | 1 |
| Database Starter Kit for PHP | 1 |
| Digital File Pro | 1 |
| Dynamic Dropdowns | 1 |
| Dynamic Flash Charts | 1 |
| eCart | 4 |
| eCommerce Suite | 6 |
| Eric Meyer's CSS Sculptor for Expression Web | 1 |
| Eric Meyer's CSS SCULPTOR™ | 1 |
| iRite | 1 |
| Pro Maps for Google | 1 |
| SecurityAssist | 2 |
| Site Import | 1 |
| SiteAssist | 3 |
| SiteScribe | 1 |
| Super Suite | 9 |
| Universal Email | 1 |
| Validation Toolkit | 1 |
| Web Designer Suite | 4 |
| Web Developer Suite | 6 |
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Purchase Technical Support
Technical Support Incidents are available for purchase for any WebAssist product individually; a single WA Technical Support Incident is $29.99.Technical Support Policies
Technical support incidents are included for free with each product from WebAssist; the number of incidents increases with the cost of the product. Technical Support is monitored by our support staff Monday through Friday, 9 AM to 5 PM Pacific Standard Time (excluding major holidays). Posts are answered in the order in which they are received. We attempt to answer with an initial response to a posted issue within 4 business hours, but this may vary based on support volume.Your support history is detailed in the My WebAssist section, including responses and actions relating to your request. The number of support incidents you have available can be viewed in your Support History section as well.
Technical support incidents do not expire. Support incidents allocated when you purchase a product are not transferable between products. You can, however, use a separately purchased support incident for any product.
When you upgrade between major versions of a product, for example from 1.2 to 2.0, you’re credited with as many support incidents as are included with the new version of the product when purchased separately. Any support incidents remaining from your previous version are voided.
Any incident used to report an issue that, upon review, is determined to be a bug with our software, will be credited to your support history and can be used again going forward. No monetary compensation is included as part of this refund.
