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Getting message that the serial number is invalid

Thread began 2/08/2010 4:16 pm by dave171776 | Last modified 2/09/2010 4:36 pm by Jimmy Wu | 947 views | 3 replies |

dave171776

Getting message that the serial number is invalid

I purchased a new computer and am trying to reinstall my software. I have added the SiteImport extension and copy and pasted the serial number from the email I received after purchase. I am getting a message that the serial number is invalid.

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Jimmy Wu

Try looking on the product download page and use that serial number.

downloadcenter.php

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dave171776

Serial number not recognized

I did that. That was the most obvious thing to try, first. I copied and pasted first from the email, and then from the online download page.

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Jimmy Wu

What version of Dreamweaver are you installing the extension on?

What version of the extension are you running?

Looks like you activated yesterday according to our records. I just tried activating using the same serial number and I was able to activate correctly.

Do you have any firewall, security or virus scan software running? If you do, could you try disabling these while activating?

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