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Product not working

Thread began 2/05/2010 3:58 pm by jan195010 | Last modified 2/08/2010 2:18 pm by Jimmy Wu | 803 views | 3 replies |

jan195010

Product not working

I've still not received an answer to the item / description issue in the post below. Can someone raise a support ticket please? This has been purchased under a library subscription and is the first implementation since purchase. I've not been able to find any way to raise a support ticket elsewhere.

Thank you

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Jimmy Wu

We are already looking into your issue. Please be patient. Keep in mind our support policy is a 2 day response time.

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jan195010

I fully understand that Jimmy and appreciate the help you guys give. Having already got a response I didn't realise that the 2 days time came in again. I had already handed this to the client to load their data and ir's the first time I've used it so apologies if that seemed impatient. The client loved it - until it stopped working. I've updated the thread - it looks like a conflict with power CMS code on the same page. I look forward to your response. It's one of the most useful scripts I've found for a while and I don't want to try this on other sites until I'v worked it out. Thanks for your help.

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Jimmy Wu

Thanks, we'll work on getting this resolved in the other thread.

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