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Contact Form Not Working

Thread began 2/04/2010 10:28 pm by gregg398706 | Last modified 2/22/2010 9:36 pm by gregg398706 | 2471 views | 17 replies |

gregg398706

Contact Form Not Working

My contact form only works (generates an email and loads Thank You page) when an error has been made on the security question and is subsequently corrected. Otherwise, the form clears but remains on the screen. I used the form I got directly from your download and changed nothing except adding my email info in the WP_Globals.php file.

I asked this question on another thread a couple of days ago but did not receive a reply. Has anyone else had this happen?

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Dani Chankhour

This is an odd behavior of the contact form which i don't think i ever encountered.

Please send me a link to your page so i can further debug this issue?

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gregg398706

It's the "Contact Us" page in www.praecedogroup.com. I had to put back some of my information on the page but it's acting the same as it did when I used your contact form without any changes.

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Dani Chankhour

I just did a quick test and your form seems to be working correctly. When i typed the correct answer, it took me to the thank you page and when i typed the incorrect answer it showed me the alert message.

Try clearing the cache of your browser to see if that solves the issue.

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gregg398706

I don't know how you got it to work. I tried it on 3 different computers (clearing the cache) and I still cannot get it to work.

If you can't recreate the problem, what do we do to get this fixed?

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Dani Chankhour

Could you send me your contactus.php page (only), and i will compare it to my contact form and see if there is any difference that could cause this issue.

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neilo

Hi Gregg,

Just FYI, I sent a test message via your form a couple of days ago, and it worked as it should. I assumed that you had it sorted.

Message was from neil [at] yeractual [.] com

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gregg398706

Dani - Where should I send the file?

Neilo - It's strange. I did receive an email through the page (from you, I assume), so it did work when you tried it, but it doesn't seem to work all the time. Strange and frustrating.

Thanks!

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Jimmy Wu

It seems like its working for me as well. Try downloading the files again from our site and replacing the current contactus page.

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gregg398706

I downloaded the files again and replaced the contactus page on my site and it still does not work on any of my computers. I tried this with both Firefox and IE with no luck.

The file is on my site at contactus.php, but it's not linked to anything on my site because I don't want to display a nonworking page. I removed the CAPTCHA and security question on the page, but it didn't work before I deleted them.

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