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Email Delivery

Thread began 5/07/2009 10:11 am by mike370842 | Last modified 5/19/2009 9:26 am by Ray Borduin | 1654 views | 3 replies |

mike370842

Email Delivery

I am finding that some clients are not receiving an email at all, but I am receiving the CC okay.

It appears that a few recipients do not receive the emails, including one of my testing email accounts, while others do.

Could this be a problem with one of my settings?

everything els is working according to design.


Hope you can help.

Mike

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Ian

It could be any number of issues:

i) What is the from address you are using
ii) Is it an SPF issue if you are sending to the same domain that you are sending from?
iii) Is their SPAM filter picking up the email?

Thanks
Ian

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mike370842

Late response

Sorry for not checking back, hope it is not to late for assitance.

1. I am sending from our info box (info@domainname.com)
2. We are sending all emails out of our domain name, we do find that there are no errors with in our domain emails, only with a large percentage outside of it.
3. We are also finding that none of the emails that are not being received not going into spam either, just nothing receiving at all.


I know this is real general information. I am wondering I have the outgoing SMTP separate from the server that is hosting, can this be an issue? this just popped into my head after reading another thread on here.


Hope you can help.

Mike

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Ray BorduinWebAssist

So some emails go through? Do you have access to your email server SMTP error log? You could probably find out more about why the errors occur in sending emails outside of your domain by looking at the error logs.

You could also add debug code to the mail.php include file to report errors to the page. If there is an error returned from the smtp server it can be displayed on the page by adding a die() statement with the mail object after it is sent.

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