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CSS Sculptor 3.0 No Interface Display

Thread began 1/18/2010 4:19 pm by nfraleigh345155 | Last modified 1/29/2010 6:38 pm by Jimmy Wu | 915 views | 2 replies |

nfraleigh345155

CSS Sculptor 3.0 No Interface Display

OnJan. 18/10, I upgraded to CSS Sculptor 3.0 from 2.0.
I un-installed 2.0 and installed 3.0, using the extension manager.
Started the extension from Dreamweaver CS4, I put in my serial code, was accepted but when the display refreshed I have no interface, just a blank box with "Eric Myers CSS Scupltor" displayed in the title bar.
I have deleted the WinFileCache.dat file, un-installed and re-installed the extension several time, deleted the WinFileCache.dat file each time, resatred my computer, to no avail. Same blank screen.
Extremely frustrating!! Please advise.

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Jimmy Wu

I have opened up a backend ticket to take a further look at this issue with you. You can check this ticket by logging in to your account on www.webassist.com and checking your support history.

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Jimmy Wu

We were able to determine the issue was caused by some presets leftover from Sculptor V2. After uninstalling v3 and removing the presets and then re-installing, the issue was resolved.

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