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no serial number in download area

Thread began 1/17/2010 12:19 pm by jan195010 | Last modified 1/20/2010 6:35 pm by Anna Robinson | 1923 views | 2 replies |

jan195010

no serial number in download area

I have just downloaded the Dreamweaver tools for Google extension from my download area. There is no serial number given but when I try to use it it asks for a serial number. There is no serial number quoted on the email I was sent . ANy idea what's happened here? I've a library subscription. Only thing that looks odd is that the drop down says Tools for Google 1 and the download seems to be for version 2.

J

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Office Guy-172461

I had version 1 as well. I just downloaded version 2 and the serial number shows up right under the Download Help section on the right in the Product Download section for Dreamweaver Tools for Google.

If it's not there for you, someone from WA will have to help.

BTW Both version are in my download section.

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Anna Robinson

I just looked at your account and can see that the serial # is missing for your 1.0 version. DW Tools for Google actually doesn't come by default as part of the extension library because it's free to download from the downloads section of our website. The quickest fix is going to be to go get v2 from our website (free!), which will give you not only the latest version of this extension but also a serial number to use it.

In the meantime, I'll report the issue to the web team.

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