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Email Password Not working

Thread began 1/16/2010 7:39 pm by dan377928 | Last modified 3/21/2010 6:05 pm by Ray Borduin | 2752 views | 20 replies |

dan377928

Email Password Not working

Cant seem to get the email password to send. The page verifies and says the email has been sent but nothing arrives.

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Office Guy-172461

Things to check:

  1. Does your host support sending emails using the PHP mail() function?
  2. Are you sure you are using the correct setting for the SMTP server address? Perhaps try leaving the mail server blank.
  3. Sometimes the email may be trapped by a spam filter, check your spam folders to see if it is being trapped as spam.
  4. Make sure not to use the same address for the from and to settings. Some hosts will not relay emails if the from address and the to address are the same.


You may need to ask the host to look into the smtp server error logs to see why the email is not being sent.

You might also tell us what operating system, local testing server or remote host, version of Security Assist and Dreamweaver version..

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Jason ByrnesWebAssist

Good stuff Office guy, just a few other things to add on:

In the Email Password Server Behavior, make sure the Look up column is set to use the email Column.


try adding the following at line 1 of your page:

php:
<?php if(!session_id()) session_start(); ?>
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dan377928

Still cant get this to work. I think the problem is on my server and the fact that I am using a VPS server thru Network Solutions that is not hosting its own email server. Not sure how to enable PHP Mail thru the Plesk panel and they (network Solutions) are not much help.

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Jason ByrnesWebAssist

ask them if they can supply a sample script for sending an email using the php mail() function. If they can supply a sample script using the php mail() function, we should be able to get the email sending.

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dan377928

Finally got the issue resolved. New question about the format of the email.

I have returns in the message but the email sends all on one line

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Jason ByrnesWebAssist

simply using the enter key will not put a return in, you have to hard code the line breaks by adding "\r\n" without the quotes.

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dan377928

Added the r\n after the VisitorPassword to the code but message is still one line

here is the code on the page

"subject" => "Forgot Password",
"mailBody" => "Your requested information is \n\nUser name: [VisitorUserName]\nPassword: [VisitorPassword]\r\n If your password is blank please call\n 951-500-0478 or reply to this message and request a password reset",
"emailFunction" => "WA_SecurityAssist_Email_1_SendMail"

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Jason ByrnesWebAssist

try either:
"mailBody" => "Your requested information is \r\nUser name: [VisitorUserName]\r\nPassword: [VisitorPassword]\r\n If your password is blank please call\r\n 951-500-0478 or reply to this message and request a password reset",




or:
"mailBody" => "Your requested information is <br />User name: [VisitorUserName]<br />Password: [VisitorPassword]<br /> If your password is blank please call<br /> 951-500-0478 or reply to this message and request a password reset",

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dan377928

Top one did not work, Bottom one did.

Thanks again for all you help. You guys are terrific.

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