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shipping fail

Thread began 1/14/2010 7:28 pm by stevej_a2343714 | Last modified 1/18/2010 6:21 pm by Eric Mittman | 723 views | 4 replies |

stevej_a2343714

shipping fail

I have tried several different ways to debug this. nothing seems to work.
If I disable shipping altogether the transaction goes through with no problems. When I activate UPS I get the shipping fail. I searched this on other threads and have tried the suggested fixes with no luck.

I downloaded the fixes from my updates. no luck.
I pasted the "full request" "full response" code suggested to another user but it does not return anything at all.

I have a test item in my store for $1. I have successfully completed a checkout without shipping but I need to get this fixed.

Please Help

Steve

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Eric Mittman

What page are you getting to when the shipping fails? Do you have the full request and full response bindings on this page for the shipping provider that you configured in the globals file?

Please post back with the shipping provider you are using and the exact error messages you are getting.

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stevej_a2343714

I pasted the code to see the full request and response but nothing comes back. After speaking to UPS they say replied the following:

**************************************************************************
Thank you for your inquiry which has been escalated to the UPS API Third Level Production Support team. We apologize for the delay in our response. We searched our transaction logs for instances of your Account Number. In doing so we found seven Rate XML requests which were processed on the 12th. Of those 7 requests 6 of them returned an error stating that the origin postal code must be provided. The other request returned an error message stating that the service is unavailable between the selected origin/destination pair. We did not see any Ship XML requests in our logs for your Account Number or anything returning billing address errors. This would indicate that either your application is unable to connect to UPS or you are not utilizing the Ship API in your application. If you can provide the specific XML request/response pair that illustrates the behavior this will allow us to investigate further. If you are using a third party provider such as a shopping cart you may need to reach out to them to obtain this information. If this is not possible we would request your Access Key. This will allow us to perform additional searches within our logs to see if we can locate some of your requests.
***************************************************************************

Please let me know what to do from here....
thanks

Steve

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stevej_a2343714

I also have tried to change shipping to fedex with no luck. they gave me production access but claim they need more info from your application. I have turned off shipping so that orders can be completed.

please help

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Eric Mittman

I have opened a ticket for you on this issue. To update the ticket please login to WebAssist.com and visit your support history.

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