Pay Pal checkout failure

1/13/2010 9:16 am | #1 renny1228846

Paypal credentials are in place, the cart is live, but transaction fails for both express and credit card.

I suspect the problem might have something to do with the fact the we are only using the cart for class registrations that do not require shipping so my Global shipping settings are:

/* Shipping Settings */
$WAGLOBAL_Shipping_Enabled = false; //set to true if you intend to use shipping rate lookup.

1/13/2010 10:32 am | #2 Jason ByrnesWebAssist

add the following to the checkout_failure page:

php:

<?php

if(!session_id()) session_start(); 

echo("PayPal Full Request :<br />");

echo("<code>".isset($_SESSION["PP_DirectPayment_postedValues"])?$_SESSION["PP_DirectPayment_postedValues"]:""."</code><br /><br />");

echo("Paypal Full Response :<br />");

echo("<code>".isset($_SESSION["PP_DirectPayment"])?$_SESSION["PP_DirectPayment"]:""."</code><br /><br />");

echo("USPS Full Request :<br />");

echo("<code>".isset($_SESSION["WA_Store_Cart_USPS_FullRequest"])?$_SESSION["WA_Store_Cart_USPS_FullRequest"]:""."</code><br /><br />");

echo("USPS Full Response :<br />");

echo("<code>".isset($_SESSION["WA_Store_Cart_USPS_FullResponse"])?$_SESSION["WA_Store_Cart_USPS_FullResponse"]:""."</code><br /><br />");

?>

then test a credit card transaction. this will write the full request and ful response to the page for trouble shooting,

NOTE: The full request will contain sensitive info such as API credentials and CC#, block those values out when posting.

1/13/2010 12:21 pm | #3 renny1228846

PayPal failure

O.K. I tried inserting that script and received the error:

We're sorry
Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed

I tried it with 2 different cards and received the same error. Both cards are valid and all information was correct.

1/13/2010 12:30 pm | #4 Jason ByrnesWebAssist

If you are not seeing any other information than the standard error message, than the code I had you add to the checkout failure page was not uploaded properly.

At the very least, that code would add :
PayPal Full Request :
Paypal Full Response :

to the page.

make sure the code is added between the <body> tags on the checkout_failure.php page and that it is uploaded to the server.

1/13/2010 1:04 pm | #6 renny1228846

Here's what I got. I x'd out the credit card info and the Paypal credentials.

PayPal Full Request :
XXXXXXXXXXX.20Sale0.200.2WebAssist.eCartPHP.Pro.DPTest Item 10.1262Renny9155 Copperwood LaneGulfportMS39503US228-324-1622AmexXXXXXXXXXXXXXX092013verifiedRennyShermanrenny1@bellsouth.netUS
9155 Copperwood LaneGulfportMSUSUS39503228-324-1622
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXFull Response :
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx010-01-13T20:54:50ZFailure468c33e3382c4Security errorSecurity header is not valid10002Error2.201152253USPS Full Request :
USPS Full Response :

1/13/2010 2:19 pm | #7 Jason ByrnesWebAssist

That error means that the API credentials you are using are not correct.

Usually it is because you are using Sand Box Credentials and have set the transaction to go through the live server, or vice versa.

It can sometimes happen if you dont except the billing agreement after requesting the API Credentials.

Sometimes the credentials are just plain bad, try requesting a new set of API credentials.

1/14/2010 7:19 am | #8 renny1228846

That helped a little. The CC transaction now works, but the buyer is returned to the Cart page after the transaction goes thru and not the Success page.

The Paypal Express checkout doesn't work at all.

Any ideas? My client is getting very impatient.

1/15/2010 11:23 am | #9 Jason ByrnesWebAssist

What is the full address from the address bar when on the confirm page, and what is the full address from the address bar when it returns the user to the cart page?

When it gets to the cart page, does it show the cart as empty?

to troubleshoot express checkout, add this code to the pp_checkout_failure.php page:

php:

<?php

if(!session_id()) session_start(); 

echo("Auth request: ".isset($_SESSION['ECO_Auth_Request'])?$_SESSION['ECO_Auth_Request']:""."<br /><br />");

echo("Auth Result: ".isset($_SESSION['"ECO_Auth_Result'])?$_SESSION['ECO_Auth_Result']:""."<br /><br />");

echo("Get Request: ".isset($_SESSION['ECO_Get_Request'])?$_SESSION['ECO_Get_Request']:""."<br /><br />");

echo("Get Result: ".isset($_SESSION['ECO_Get_Result'])?$_SESSION['"ECO_Get_Result']:""."<br /><br />");

echo("Preocess request: ".isset($_SESSION['"ECO_Process_Request'])?$_SESSION['ECO_Process_Request']:""."<br /><br />");

echo("Process Result: ".isset($_SESSION['ECO_Process_Result'])?$_SESSION['ECO_Process_Result']:""."<br /><br />");

?>

1/15/2010 1:08 pm | #10 renny1228846

On the Express Checkout the error I receive is that the transaction failed because of an Invalid Return URL and Invalid Cancel URL.

When I try a Credit Card sale, I am returned to the Confirm.PHP page with the cart full but my credit card has already been charged.

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Pay Pal checkout failure

1/13/2010 9:16 am | #1 renny1228846