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Order Value Judging Success or Failure?

Thread began 1/05/2010 7:27 pm by Codesnap | Last modified 1/06/2010 10:48 pm by Eric Mittman | 880 views | 6 replies |

Codesnap

Order Value Judging Success or Failure?

Got a bit of a tricky situation on my hands and I'm not sure where the problem lies. I've had a couple of orders go through recently that have ended up failing. I'm using PowerStore2 and eWay (an Australian Payment Gateway).

Luckily those clients have told me about it and I've processed the payment manually via eWays web site. Works fine, but through the site it fails. If I do a test run on a low value order ($1) it works fine, but most orders are at least $100. The ones that have failed (all from different customers) are $250+.

Just wondering if there might be an issue with the way PowerStore is configured or if it is likely to be an eWay issue?

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Codesnap

Error Report

Here's an error report that I received from a client. Not sure what browser she was on but I tested out an order of $400 and it worked fine.

Her error report ...

isError = 1
errorStatus =
errorMessage = Error: XML not formated correctly to eWAY standards. Reason: Whitespace is not allowed at this location. Error Code:-1072896749
ewayTrxnStatus = False
ewayTrxnNumber =
ewayTrxnReference =
ewayTrxnOption1 =
ewayTrxnOption2 =
ewayTrxnOption3 =
ewayAuthCode =
ewayReturnAmount =
ewayTrxnError = Error: XML not formated correctly to eWAY standards. Reason: Whitespace is not allowed at this location. Error Code:-1072896749

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Eric Mittman

Are you able to reproduce this error at all? If it is just an intermittent problem then it may be difficult to determine what the cause is. If you can reproduce the error with some consistency then it will be easier to determine what the problem may be. In the failed orders that you have had to manually process was there anything common about them, like were the items ordered the same or was there a particular option that was present on these orders? If this error is occurring after the user is confirming their purchase you should be able to go into your orders table in the db to see any partial or incomplete orders, this may help to determine what the problem is. Please post back with any details that you can so we can help you look into this further.

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Codesnap

Ampersands

Well ... we arrived at a conclusion. One word. Ampersand.

Products with an ampersand in the title failed. Once we changed it to 'and' it went through fine. Now, what do we do to fix this? We have 499 products entered into our store and without checking them all individually is there any way we can fix this up? I'm guessing your response will be that you'll enter it onto your PS2 To-Do list?

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Eric Mittman

Is the ampersand in the name of the product, the description, or multiple fields?

You can use the str_replace function to do the replacement for you on the fly so that you do not have to update all of the products. If the character is causing problems when it is in the product name then you could add the function into the add to cart server behavior on the details. Near line 111 should be the binding for the item name, if you updated this line of code to look like this it would do the replacement for you:

php:
$ATC_itemName = "".str_replace(" & ", " and ", $row_WADAProducts['ProductName'])  ."";// column binding



This would look for the ampersand separated by spaces (" & ") and replace it with " and ". If the ampersand appears differently from this or is in another field for the product let me know and I can help you get it worked out.

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Codesnap

Ampersands

It was in the name of the product. I've added that code now. Looks like it works.

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Eric Mittman

Glad to hear that, let us know if you encounter any other issues or if you have any questions.

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