close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues


irite crashes DW everytime

Thread began 1/02/2010 6:02 pm by mustang_sally_85344510 | Last modified 1/05/2010 2:41 pm by Eric Mittman | 1425 views | 5 replies |


irite crashes DW everytime

I have a site that I build using Supersuite...and also irite.
I have had no problems with the site until I went back in to make some changes.

I have 2 update pages...that as soon as I click on crashes DW.
It only crashes on the update pages.
In addition, if I have the "applications window open"....
The page will crash DW as soon as I open it!
When the "applications window is closed"...the page will load, but crashes as soon as I click on irite at all!

Note: I have it on 2 insert pages that use irite and there are no problems there.
Just on the UPDATE pages.

I do not plan on upgrading to your new html editor.

Are there a fix for irite?
I would think there should be.

Sign in to reply to this post

Office Guy-172461

Solving problems with Dreamweaver

You didn't mention any error messages or anything about your operating environment, but I would start with step 1:

Also make sure that you are using the latest version of the extensions you are using.

This might help as well:
10 Tips for getting quick help from a support forum

The more we know about your issue the more likely it will be that someone can help you. Otherwise the WA guys will be back on Monday.

Sign in to reply to this post



I am on winxp, CS3. I have Supersuite. I do not belong to your subscription service.

There are no error messages.
DW completly crashes.
DW completely shuts out PDQ.

I tried to erase the cache file, but my path doesn't match the directions to attached to your responce.

The older version, worked great.
Approximately 7 months have gone by, I haven't opened this site in DW in that long.
I have kept my extentions current, (but not upgraded).

I'm NOT having this problem with irite on all of my pages, just ones that have the update server behavior.

I will attach the 2 files that am having the problems with.


Attached Files
Sign in to reply to this post

Eric Mittman

I have taken a look at your pages and can confirm that I can edit the instances that you have on these pages without any crashing or other issues. This leads me to believe that there may be an issue with your cache file or current installation files. In the link that Office Guy posted are steps to delete this cache file as well as renaming the configuration folder if you need to.

We have a document on deleting the cache file here:

Also, if this does not work for you here is a link to steps you can take to rename your configuration folder:


Please give these things a try to see if you can get past this issue. If you have any trouble with any of this or have any questions please let us know.

Sign in to reply to this post



Thank you for the additional links.
I was able to access to clear the cache file...
Issue is resolved.
Thanks again for all your help~

Sign in to reply to this post

Eric Mittman

That is great to hear. If you encounter other error message like issues in DW when trying to use extensions this is always a great thing to try first to see if it resolves the problem.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question





Ease of use


security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...