IE and Safari Error Message When Page Loads

I just updated the contact page on a website I built with a contact form generated by FB. When I load the page in IE and Safari it does not appear. I get the following error message:

"Problems with this webpage might prevent it from being displayed properly or functioning properly.

Line: 465
Char: 1
Error: 'Spry' is undefined
Code: 0

It's obviously an undefined Spry code, I don't have enough knowledge to trouble shoot this code that is automatically generated by FB or universal email.

I can see the page in Firefox.

Thanks in advance for your assistance.

make sure you have uploaded the spry assets folder to the server.

If you are still having problems, please post a link.

Hi Jason,

Yes, the Spry Asset folder was uploaded to my server, and I am able to see the page in Firefox, not IE or Safari. I haven't even tested the page in Chrome or Opera yet, since there was an issue with IE.

The page link is contact.php

Thanks!

There are a couple of the spry assets that have not been uploaded:
SpryValidationTextarea.js SpryValidationCheckbox.css


both give 404 errors. where:
SpryValidationTextField.js

loads just fine.



also, when I first load the page, i get a javascript error complaining about the following code:
<script type="text/javascript">
var pageTracker = _gat._getTracker("UA-4626278-1");
pageTracker._trackPageview();
</script>

this could be preventing the Spry code from loading properly.

Hi Jason,

Thanks for the quick response. That's odd with my tracking code; I'm not getting an error message regarding that. I will upload these additional files tonight. Hopefully that will do it.

Have you had any issues with other customers about code generated by Web Assists products that is not compatible with Google's tracking code?

Thanks!

No, but the nature of javascript is that when one error occurs, it tends to break any scripts that follow.

Hi Jason,

Any ideas why I would be able to see the page in Firefox and not in IE and Safari, with actual code missing?

Could be CSS that is not working properly in IE.


Could be the Javascript Errors, fire fox is generaly better about dealing with JS errors than IE is.

Hi Jason,

Uploaded the missing Spry files, still not able to see the contact page in Safari and IE. I'm no longer seeing the error symbol in IE, just seeing a black page. I also can't view this page in Chrome.

I did a Browser Compatibility check in Dreamweaver on all the CSS for the page and the .php page itself. I fixed a lot of problems, all generated by the FB code. The only thing I was unable to fix was an "expanding box problem" for the Spry code. Would that make my page not appear at all in these browsers.

Okay, I went through all of my code and deleted some duplicate scripts, that's why you were seeing the Google script error message; I had them in their twice. Now, I'm getting the following IE message

Line: 13
Char: 1
Error: Syntax error
Code: 0
URL: contact.php

This error message in regarding code generated by FB. The line of code is: $WAFV_Errors .= WAValidateRQ((isset($_POST["How_May_We_Help_You_group_Full_Name"])?$_POST["How_May_We_Help_You_group_Full_Name"]:"") . "",true,1);

you have a badly formed script tag on the page that is causeing the problem. When I view the source of the page, I see the following:

<link rel="shortcut icon" href="favicon.ico" />
<script type="text/javascript">
<!--
</script>

the unclosed comment between the empty script tag is the culpret, it should be:
[html}
<link rel="shortcut icon" href="favicon.ico" />
<script type="text/javascript">
<!--
-->
</script>
[/html]

or delete the empty script tag all together.