close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Runtime error using Dynamic Web Charts

Thread began 12/10/2009 11:48 am by jon211112 | Last modified 2/04/2010 4:02 pm by Jimmy Wu | 2636 views | 7 replies |

jon211112

Runtime error using Dynamic Web Charts

Hi there

I'm using this particular product for the first time and have tried a simple chart but after completing the dialog and clicking OK it does it's stuff and then hits me with a Microsoft Visual C++ Runtime Library error:

Runtime Error!
Program: C...
R6025
- pure virtual function call

Help!

Many thanks

Jon

Sign in to reply to this post

Jimmy Wu

I have opened up a backend ticket to take a look at your issue. You can check this ticket by logging in to your account at www.webassist.com and checking your support history.

Sign in to reply to this post

brian.ray338324

Runtime Error R6025

When trying to run the Dynamic Web Charts Editor, I input the information and when I click the OK button, I get Runtime Error! Program C:\Prog... R6025 - pure virtual function call error.
Dreamweaver locks up and has to be restarted. I've tried several times with the same result. I'm using Dreamweaver CS4, Vista 64bit using PHP to connect to MySQL
Any help is appreciated.

Sign in to reply to this post

Jimmy Wu

What version of the extension are you using? Do you have any virus scan, firewall or security software running?

Have you tried the steps outlined in the common installation issues?
common_installation_issues.pdf

Sign in to reply to this post

brian.ray338324

I'm using version 1.0.4, I do have virus scan, but already thought of that and disabled it and had the same failure code. I have looked at the technotes...issues.pdf and even tried to remove and reinstall. It doesn't complain during the install, only when I actually try to use the software within dreamweaver. From reading this thread, it looks I am having the exact same issue that jon211112 was having. It mentions a trouble ticket being opened for him, I'm curious what was the solution from that ticket? Could be my problem too

Sign in to reply to this post

Jimmy Wu

The user never responded to the backend ticket. It appears that the issue just went away for them. There were some other users that had the same issue on another product and the issue just went away after restarting or deleting the configuration.

Sign in to reply to this post

brian.ray338324

I did another uninstall/reinstall of the extension and did manage to get the chart to work only when working with static data. (Something I didn't try yesterday). I still have the same issue when working with dynamic data. I'm not sure what you mean by "restarting or deleting the configuration". Does that mean to uninstall/reinstall the extension? If so, I'm going on 3 times doing that.
Do we need to open up a ticket?

Sign in to reply to this post

Jimmy Wu

I have gone ahead and opened a backend ticket for you. To check your backend ticket, log in to your account on www.webassist.com and check your support history.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...