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Last Name not showing up on paypal payments pro ship to address packing slip

Thread began 12/04/2009 7:49 pm by dave315749 | Last modified 12/15/2009 3:43 pm by Eric Mittman | 2264 views | 11 replies |

dave315749

Last Name not showing up on paypal payments pro ship to address packing slip

I am having a issue where the customers last name is being sent to paypal payments pro but it is NOT showing up under the "ship to address" on the paypal slip. The problem is that the client cannot print out a shipping label and the confirmed address does not confirm either because the last name is missing.

1. Order is successful.
2. all information is transfered and first and last name show in history
3. it is just the last name that doesnt show in the ship to address section.
4. called paypal and added the "last name" from the checking form after the first name in the SH_name section around line 360? They are space with 1 space, as paypal asked.

code on confirm.php page

$PP_DirectPayment_optional[1][$nextIndex] = "".$wearyourin->GetCharges() - $wearyourin->GetDiscounts() ."";
$nextIndex = count($PP_DirectPayment_optional[0]);
$PP_DirectPayment_optional[0][$nextIndex] = "TaxTotal";
$PP_DirectPayment_optional[1][$nextIndex] = "".$wearyourin->GetTax() ."";
$nextIndex = count($PP_DirectPayment_optional[0]);
$PP_DirectPayment_optional[0][$nextIndex] = "SH_Name";
$PP_DirectPayment_optional[1][$nextIndex] = "".((isset($_POST["shipping_firstname"]))?$_POST["shipping_firstname"]:"") ." ".((isset($_POST["shipping_lastname"]))?$_POST["shipping_lastname"]:"") ."";
$nextIndex = count($PP_DirectPayment_optional[0]);
$PP_DirectPayment_optional[0][$nextIndex] = "SH_Street1";
$PP_DirectPayment_optional[1][$nextIndex] = "".((isset($_POST["shipping_street1"]))?$_POST["shipping_street1"]:"") ."";
$nextIndex = count($PP_DirectPayment_optional[0]);
$PP_DirectPayment_optional[0][$nextIndex] = "SH_Street2";


Did another test after this and it did not work.

Any ideas or suggestions?

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Eric Mittman

When you say that the first and last name are showing in the history but not in the PayPal slip I'm not sure that I understand what part this is that is not showing the name. If you can please post back with some screen shots of both of these so that we have a visual reference for what you are experiencing. Once we have a better idea of where the value is missing from we will better be able to determine what needs to be looked at.

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dave315749

screen shots

the last name shows EVERYWHERE on paypal but the Ship to this address: box.

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dave315749

Problem must be missing in webassist extention

I just checked another clients site i used the same wizard for to create the checkout and found that the last name is not being transferred in that situation either? Very strange.. Im i looking at the correct code for where this information gets sent to paypal?

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Eric Mittman

The info that you see here does not come from the checkout pages on your site, it comes directly from PayPal.

I have been doing a couple of tests on this and have not got back confirmation on the status of the payments yet, when I do I will post back with my results so we can see if there is somewhere this can be updated.

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dave315749

Any news yet?

Find anything?

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Eric Mittman

In my testing it seems that the first name and last name will appear if a personal account is used. If a business account is used to make the purchase it looks like just the business name is used. Do you have a last name appearing for any of your transactions?

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dave315749

nope

No i dont have any last names in the shipto this address box showing for payments using paypal payments pro.

payments that are sent using paypal express show a last name in the ship to address box because i guess they are pulled from paypals database.

I contacted paypal and they said to put the last name together with the first name... that did not work.. then they said make sure they are in quotes.. thats the next thing i will try.

But you said that info that paypal payments pro is not coming from the confirm page? what page would it be coming from?

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Eric Mittman

Looking at what you have posted you are using for this value it seems that it should be working here. Please give this a try and use this value:

php:
$PP_DirectPayment_optional[1][$nextIndex] = "".((isset($_POST["shipping_firstname"]))?$_POST["shipping_firstname"] . " " . $_POST["shipping_lastname"]:"")  ."";



In my testing of the Direct Pay checkout with the value set like this I was able to see both the last name and first name in the details on PayPal. Please let us know if this works for you and I will ensure that we get this updated.

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wbrooks199805

Having same problem

This is not in direct paypal payments. It is not posting to paypal. Please advise

<input type="hidden" name="shipping_lastname" id="shipping_lastname" value="<?php echo ((isset($_SESSION["eCartCheckoutForm_shipping_lastname"]))?$_SESSION["eCartCheckoutForm_shipping_lastname"]:"") ?>" />


I ended up just using a database because Paypal doesn't get all values I need anyways but would love to see this fixed!

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