close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Internal error at end of install 1.0.1

Thread began 11/11/2009 12:46 pm by jjmcmullen392362 | Last modified 11/16/2009 1:25 pm by Jimmy Wu | 1514 views | 7 replies |

jjmcmullen392362

Internal error at end of install 1.0.1

I deleted the previous version.

I can't get the update to install without getting an error right at the end of installation saying there is an "internal error, contact technical support".

Sign in to reply to this post

Jimmy Wu

What operating system are you on and what version of Dreamweaver are you using?

Sign in to reply to this post

jjmcmullen392362

This Mac is running 10.4.11, Dreamweaver CS3 9

Sign in to reply to this post

Jimmy Wu

Try deleting the configuration folder for the extension manager located here:
Hard disk: Users: <Your User Name>: Library: Application Support: Adobe: Extension Manager: Configuration

Make sure you close Dreamweaver and Extension Manager before doing this.

Sign in to reply to this post

jjmcmullen392362

OK ... did that.

Now Universal Email is missing from extension manager too (I installed the update this morning, and it was ok).

Form Mail will still not install and asks if I want to overwrite existing files, a lot of existing files.
If I click "yes to all" I still get the same error.

Sign in to reply to this post

Jimmy Wu

Sorry, I should've explained what that would do more clearly. Deleting the configuration folder for the extension manager has the effect of removing all the extensions that are installed. Try deleting that configuration and also the Dreamweaver configuration folder at the same time. the Dreamweaver folder is located in the same place the Extension Manager one is and it should be the Dreamweaver 9 folder.

Deleting the Dreamweaver 9 configuration folder has the effect of disabling all the extensions installed.

After doing both of these actions, you shouldn't have any conflicts when installing the first extension.

Sign in to reply to this post

jjmcmullen392362

OK ... I will try this when I have time. I'm not happy about it.

Sign in to reply to this post

Jimmy Wu

I apologize for the inconvenience that this has caused you.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...