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Activation

Thread began 11/02/2009 11:24 am by cwilhite352571 | Last modified 7/06/2010 7:01 am by Jason Byrnes | 2494 views | 5 replies |

11/02/2009 11:24 am | #1 cwilhite352571

Activation

Getting the message that WebAssist is not able to contact the server to validate my serial number. I have several products that need activation.

Here is the message:

Unable to connect to server.
Your firewall or anti-virus software is blocking the online activation. Disable all firewall and anti-virus software and try again. If you continue to have problems, submit a Technical Support Request.

I have turned firewall and AV software off. We are running a proxy at my business. Can you advise of a solution?

Thanks.

11/02/2009 3:57 pm | #2 Jimmy Wu

I have opened up a backend ticket for you to generate the license files that you need. You can check the ticket by logging into your account on www.webassist.com and checking your support history.

12/01/2009 12:05 pm | #3 jerry.jod336487

activation problem -error 1 - CS4 MacOS10.4

upon trying to reactivate MenuWriter 1 in CS4
i get error 1

can't confirm activation.
If I'm being forced to upgrade to get it to work,
will look elsewhere.

please help keep me as a customer.

jerryO

12/01/2009 2:47 pm | #4 Eric Mittman

I have submitted a ticket for you on this issue, to update the ticket please login to WebAssist.com and visit your support history.

7/05/2010 10:22 am | #5 stassi.pefkaros302939

cant activate activation screen as opened from my dream weaver mx will not open

I cannot seem to get the screen to allow me to activate from my dreamweaver version mx2004 I have used this product previously and would like to continue using it. can u help?

7/06/2010 7:01 am | #6 Jason ByrnesWebAssist

Please provide some additional details.

What extension are you trying to activate?

What is the version of that extension?

What OS are you using?

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