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Thread began 11/02/2009 2:24 pm by cwilhite352571 | Last modified 7/06/2010 10:01 am by Jason Byrnes | 1661 views | 5 replies |



Getting the message that WebAssist is not able to contact the server to validate my serial number. I have several products that need activation.

Here is the message:

Unable to connect to server.
Your firewall or anti-virus software is blocking the online activation. Disable all firewall and anti-virus software and try again. If you continue to have problems, submit a Technical Support Request.

I have turned firewall and AV software off. We are running a proxy at my business. Can you advise of a solution?


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Jimmy Wu

I have opened up a backend ticket for you to generate the license files that you need. You can check the ticket by logging into your account on and checking your support history.

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activation problem -error 1 - CS4 MacOS10.4

upon trying to reactivate MenuWriter 1 in CS4
i get error 1

can't confirm activation.
If I'm being forced to upgrade to get it to work,
will look elsewhere.

please help keep me as a customer.


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Eric Mittman

I have submitted a ticket for you on this issue, to update the ticket please login to and visit your support history.

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cant activate activation screen as opened from my dream weaver mx will not open

I cannot seem to get the screen to allow me to activate from my dreamweaver version mx2004 I have used this product previously and would like to continue using it. can u help?

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Jason ByrnesWebAssist

Please provide some additional details.

What extension are you trying to activate?

What is the version of that extension?

What OS are you using?

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