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After got to PayPal Exp the customer does not get the confirmation screen or email

Thread began 10/29/2009 1:58 pm by david353947 | Last modified 11/06/2009 11:55 am by david353947 | 2373 views | 14 replies |

david353947

After got to PayPal Exp the customer does not get the confirmation screen or email

Customers going to paypal express are not presented with the PP_checkout_success page after processing nor are they getting the confirmation email. Please help...live site

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Jason ByrnesWebAssist

Are the going to the pp_checkout_failure page?


if so add the following code on the failure page to get the response back from paypal:

php:
<?php

if(!session_id()) session_start(); 
echo(
"Auth request: ".isset($_SESSION['ECO_Auth_Request'])?$_SESSION['ECO_Auth_Request']:""."<br /><br />");
echo(
"Auth Result: ".isset($_SESSION['"ECO_Auth_Result'])?$_SESSION['ECO_Auth_Result']:""."<br /><br />");
echo(
"Get Request: ".isset($_SESSION['ECO_Get_Request'])?$_SESSION['ECO_Get_Request']:""."<br /><br />");
echo(
"Get Result: ".isset($_SESSION['ECO_Get_Result'])?$_SESSION['"ECO_Get_Result']:""."<br /><br />");
echo(
"Preocess request: ".isset($_SESSION['"ECO_Process_Request'])?$_SESSION['ECO_Process_Request']:""."<br /><br />");
echo(
"Process Result: ".isset($_SESSION['ECO_Process_Result'])?$_SESSION['ECO_Process_Result']:""."<br /><br />");
?>
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david353947

The sale was going through yesterday and It just wasn't getting the order confirmation page or email...now after the customer comes back from paypal they get the message "the cart is empty"...not the confirmation page to submit the sale.

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david353947

After got to PayPal Exp the customer does not get the confirmation screen or email

Attached a screen capture

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Jason ByrnesWebAssist

What is the URL in the address bar when on the checkout page, before going to paypal?

what is the URL in the address bar when the get to the cart is empty page?

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david353947

After got to PayPal Exp the customer does not get the confirmation screen or email

I no longer get the cart is empty message...the behaviour is that the customer goes out to paypal and after logging in, comes back and presses submit on the confirm page...then they get the message " token has already been used" on the pp_checkout_failure page...however the sale still goes through on paypal...also the cuteomer does not get the confirmation email. So they get an error message and no confirmation email but the sale goes through. This is in production right now.

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Jason ByrnesWebAssist

Add the following to the checkout success page:

php:
<?php

// Initialize the session.
// If you are using session_name("something"), don't forget it now!
session_start();

// Unset all of the session variables.
$_SESSION = array();

// If it's desired to kill the session, also delete the session cookie.
// Note: This will destroy the session, and not just the session data!
if (isset($_COOKIE[session_name()])) {
    
setcookie(session_name(), ''time()-42000'/');
}

// Finally, destroy the session.
session_destroy();
?>




after the </html>tag

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david353947

I had already added that code last week...doesn't seem to work. Also the email confirmation is not working. Please advise.

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Jason ByrnesWebAssist

Are you ever getting to the success page for the code to take effect?


Can you try closing your browser completely, then test it?

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david353947

After got to PayPal Exp the customer does not get the confirmation screen or email

I was able to get past the previous issue with the token error...but i'm back to the other error above which, after going to paypal and coming back the customer gets the message "cart is empty" and the sale doens't go through.

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