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eCart out of memory error at line 953

Thread began 4/16/2009 10:36 am by johnlanglois | Last modified 5/15/2009 9:21 am by Ray Borduin | 2743 views | 14 replies |

johnlanglois

eCart out of memory error at line 953

I upgraded to eCart 4.16 by uninstalling 4.15 and installing 4.16.

When running the checkout wizard I now get an out of memory error on line 953.

I have 3GB Ram, so I don't really think that is the problem.

Has anyone seen this error?

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Ray BorduinWebAssist

What is the file referenced in the error? I can try to take a look at it and see if I can spot what might cause it. You will probably want to open a support incident too since this is likely some sort of bug.

What version of DW and what OS are you using?

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neo314

I am getting the same error on the insert checkout form wizard on the Finish button. It is the same error twice and my available RAM plummets. Here are a couple of screen shots. Vista x64 w/ 4GB RAM. CS3.




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Ray BorduinWebAssist

Are you adding the wizard to a template page? Is it a new page or an existing page?

Please submit a support incident. This is likely a problem with your page, template, or enterd values of some sort, but we will need to have an engineer debug it with you since it is not a known issue.

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neo314

It is a new page, but the template has been applied to it. I will try to add it to a page and then apply the template and see what happens...

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Ray BorduinWebAssist

How much content is on the template page? This seems like it could be caused by an extremely large template page?

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neo314

Originally Said By: Ray Borduin
  How much content is on the template page? This seems like it could be caused by an extremely large template page?  



Not much. It is a rounded corner layout with no menu single column...

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Ray BorduinWebAssist

Were you able to get it to run without the template? You may want to submit a support incident with the files to help reproduce the problem. This isn't a known issue, but if we can reproduce it we can probably fix it, so if you can get us the files to help us reproduce the problem that is a good first step in getting it solved.

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neo314

Originally Said By: Ray Borduin
  Were you able to get it to run without the template? You may want to submit a support incident with the files to help reproduce the problem. This isn't a known issue, but if we can reproduce it we can probably fix it, so if you can get us the files to help us reproduce the problem that is a good first step in getting it solved.  



Whoops I moved past this before I saw your post. I hope my last response helps. I ran the wizard with the template applied.

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Ray BorduinWebAssist

Odd. If you figure out the steps to reproduce the problem I would be interested to find out. I doubt it is just the cartID vs session id thing, but anything is possible I guess.

Once we reproduce it we can find a solution.

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