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customer receipt not received

Thread began 10/26/2009 5:27 pm by tim.wolak331163 | Last modified 10/27/2009 8:04 pm by Jason Byrnes | 1347 views | 6 replies |

tim.wolak331163

customer receipt not received

I am getting the cc'd email but the customer is not getting the email receipt.... The smtp settings are correct as well as the email account.

Thanks,
Tim

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Office Guy-172461

Is he by chance using GoDaddy email?

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tim.wolak331163

No actually its me, I'm using my gmail account for the buyer while I'm testing.

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Office Guy-172461

I assume you checked the Spam folder?

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tim.wolak331163

Yep not there and I can telnet to the mail server port just fine, it sends it to my account which I have it cc to me but not the buyers email. Also what is the to: field supposed to be set to? the form or the session email?

Thanks,
Tim

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tim.wolak331163

My test customer(my gmail account) is still not getting the email recipts, I have check my mail server and all is well and the message is not getting caught in spam. This is what is in the to field of UE is this correct?

<?php echo ((isset($_SESSION["eCartCheckoutForm_firstname"]))?$_SESSION["eCartCheckoutForm_firstname"]:""); ?> <?php echo ((isset($_SESSION["eCartCheckoutForm_lastname"]))?$_SESSION["eCartCheckoutForm_lastname"]:""); ?> <<?php echo ((isset($_SESSION["eCartCheckoutForm_email"]))?$_SESSION["eCartCheckoutForm_email"]:""); ?>>

If you need the rest of the files please let me know.

Thanks,
Tim

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Jason ByrnesWebAssist

What do you get if you add tghe following code in the body of the confirm page:

php:
EMAIL: <?php echo ((isset($_SESSION["eCartCheckoutForm_firstname"]))?$_SESSION["eCartCheckoutForm_firstname"]:""); ?> <?php echo ((isset($_SESSION["eCartCheckoutForm_lastname"]))?$_SESSION["eCartCheckoutForm_lastname"]:""); ?> <<?php echo ((isset($_SESSION["eCartCheckoutForm_email"]))?$_SESSION["eCartCheckoutForm_email"]:""); ?>>




It should display there email address. If it does, try changing the to address to only:

php:
<?php echo ((isset($_SESSION["eCartCheckoutForm_email"]))?$_SESSION["eCartCheckoutForm_email"]:""); ?>



if that is still not working, there is likely a problem with the SMTP server. Since you say it is sending to the CC Address, but not the to address, it makes me suspect that the SMTP server is refusing to relay the email to the gmail address. check with your host to see if they can look into the SMTP server error logs and see why the SMTP server is not relaying the email.

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