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problems uploading images inspite of fix

Thread began 10/19/2009 8:41 am by web364946 | Last modified 11/30/2009 6:34 pm by Eric Mittman | 3493 views | 17 replies |

web364946

problems uploading images inspite of fix

I am unable to upload images to the server using PowerCMS. I have replaced the config file as specified in the fix, but it still doesn´t work. I have tried specifiying different paths in the global file to see if the problem is there, but it still doesn´t work. Pls advice.
Kind regards

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Eric Mittman

If you are using the most up to date config file then the issue is likely just one of having the correct paths specified in the globals file.

What happens when you attempt to upload an image? Do you see a blank place holder where the image should be? What is the browser you are using? If you use FireFox you should be able to right click on the image and view it's properties to see where it is expecting the image to be coming from. Most of the time this will be enough info to let you know what values you need to update to get the image to show correctly. You should also take a look to see if you have some extra new folders in your site, image userimages as all one word or anything like that. Please post back with what you discover.

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web364946

Yes, the image shows up as an empty box with an "x" in it. When I rightclick on the box I get the following path:

algar.jpg

This is the correct folder, as far as I can tell. If I replace "algar.jpg" with the name of another image in that folder it shows up correctly.

In the globals file, I have specified the following settings:

$WAGLOBAL_Root_URL = "http://studio-n.se/CMS100/" ; //Absolute path to your site folder.

$WAGLOBAL_localRoot = "/CMS100/"; //relative path to your PowerCMS files on your local testing server.
$WAGLOBAL_remoteRoot = "/CMS100/"; //relative path to your PowerCMS files on your remote server.

//iRite Images upload settings
$WAGLOBAL_Images_Folder = "../images/"; //relative path to your images folder.

Can you see anything wrong with this?
Thanks for your help

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web364946

correction to last reply

sorry, the values specified as above are just some of all the options I have tried, and have been changed since last updated to the server. The values corresponding to the image path specified as above are:
$WAGLOBAL_Root_URL = "http://studio-n.se/" ;

$WAGLOBAL_localRoot = "/CMS100/";
$WAGLOBAL_remoteRoot = "/CMS100/";
$WAGLOBAL_Images_Folder = "../images/";

As far as I can see, no additional folders have been created.

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MickW

If you visit images/
algar.jpg is not there - so the file isn't uploaded.

Also I've found that if you have...

$WAGLOBAL_Images_Folder = "../images/";

..in your globals file then the page code will read.. "http://studio-n.se/CMS100/../images/algar.jpg"
i.e. the ../ is inserted. Internet explorer corrects/removes the ../ from the code and dislays the image but Firefox doesn't and displays the 'x' instead.

Cganging the globals line to...$WAGLOBAL_Images_Folder = "images/";
...seems to resolve this issue.



Hope that helps,
Mick

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web364946

Hi,

Thanks for your help, however, it´s still not working.
I tried changing the globals lineto "images/"; however I am still having the same problem.

I can see that the file (in this case "algar.jpg") is not available in the folder so it seems the problem is uploading this file. What can I do to sort this out?

I really need to get this problem sorted asap! Thanks for your help!

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Eric Mittman

What do you currently have set in your Globals file for the root URL and other paths, and what do you seen when you try to upload an image? Please post back with these values and the location that the image is attempting to come from when you try to add it to your content. With all of these path values I should be able to help you determine what the issue is. If I have trouble with it I will open a ticket for you on this.

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web364946

here are my current settings:
$WAGLOBAL_Root_URL = "http://studio-n.se/CMS100/" ;
$WAGLOBAL_Site_Name = "Studio N" ;

$WAGLOBAL_localRoot = "CMS100/";
$WAGLOBAL_remoteRoot = "CMS100/";

$WAGLOBAL_Images_Folder = "images/";
$WAGLOBAL_Swf_Folder = "swf/";

The system is telling me "Image uploaded to server" -- but it's not there. It is pointing to "http://studio-n.se/CMS100/images/content/algar.jpg" but no image is showing, just a red cross. When I look for the file on the server, it is not there, not in the file specified or in any other file.
Please help, this is driving me nuts. Is there another setting that needs to be configured in order to upload images or what can the problem be?

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neilo

There seems to be a very high number of combinations to try, unless the documentation is entirely unambiguous. While you're waiting for a logical solution to your problem from the WA_guys, have you tried this exact combo?

$WAGLOBAL_Root_URL = "http://studio-n.se/cms100/" ; //Absolute path to your site folder.
$WAGLOBAL_Site_Name = "Studio N" ;

$WAGLOBAL_localRoot = "/CMS100/"; //relative path to your PowerCMS files on your local testing server.
$WAGLOBAL_remoteRoot = "/CMS100/"; //relative path to your PowerCMS files on your remote server.

$WAGLOBAL_Images_Folder = "images/";
$WAGLOBAL_Swf_Folder = "swf/";

Just something to do while you're waiting! (Not holding my breath).

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Eric Mittman

The settings that neilo has listed should be correct based on how you are describing your setup. If you have tried these setting exactly as they have been listed it should work, if it is not working please let me know and I can check into this further for you.

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