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GoDaddy Shared Hosting 500 Server Error

Thread began 10/14/2009 11:49 pm by jennifer391244 | Last modified 10/15/2009 5:00 pm by Lon Winters | 3064 views | 5 replies |

jennifer391244

GoDaddy Shared Hosting 500 Server Error

I have created a general contact form with name, email, phone, etc. Used the Universal Email plug-in to generate the send function. Messages are sending to and from my email address. When I test the form, it works...sometimes. If the visitor enters a yahoo or gmail email address or even test@test.com in the "email" text field, it produces a 500 server error message. Many of my other tests have gone through successfully...some were real email addresses and some were fake. Any idea why I'm getting this server error with some email addresses in the text field even though it's not using the visitor's email address to send 'from'?

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Jason ByrnesWebAssist

the 500 server error is a very generic error that really only tells us that "An error occurred". some servers are set to trap any error and show the 500 error instead of the actual error.

To be able to tell what is going wrong, we will need to know the actual error that is occurring. You should be able to contact godaddy and either have them look up the error in the servers error logs, or allo0w the actual error to display for trouble shooting.

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jennifer391244

Called GoDaddy and as I imagined, they were no help. They claim that the error is in the code and has nothing to do with their server.

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Office Guy-172461

I went through a similar experience with GoDaddy support (not the registration service) for a client. I was determined not to be beaten and tried to get to someone that knew what they were talking about for a full week. I was beaten.

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Lon WintersBeta Tester

I haven't had any trouble so far on GoDaddy with UE. Using ASP and CDOSYS.

What scripting language are you using and what type of mail object?

Also, if you're using IE you can de-select "Show Friendly error messages" so it may give you more info in the browser. Firefox, I think, automatically displays the full error message if available.

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Jason ByrnesWebAssist

Originally Said By: jennifer391244
  They claim that the error is in the code and has nothing to do with their server.  




Sure, they are correct that the error is in the code.

However, the server settings are making it impossible to determine where in the code the error is occurring by displaying a generic error message.

To find the problem code, either the server will need to display the real error, or the error will need to be looked up in the servers error logs.

The key thing to bring to godaddy's attention is that you dont believe there is a problem with the server, but we need their help to enable us to debug the code. Not being able to see the real error means we are looking for a very small needle in a very large haystack.

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