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I cannot install security assist

Thread began 10/14/2009 9:38 am by romeo370381 | Last modified 10/16/2009 10:56 am by Jason Byrnes | 2638 views | 5 replies |

10/14/2009 9:38 am | #1 romeo370381

I cannot install security assist

Dear,

I am not able to install security assist, when I try to install using my extension manager of course (CS4)

fir I am asked to overwrite some help files, configuration and so on, and then as end message, I get "Menu cannot be updated, the extension cannot be installed" so, I have no idea how to come arround

R.

10/14/2009 11:42 am | #2 Office Guy-172461

Solving problems with Dreamweaver

The first thing I would try is to delete the cache file:
146/

Sometimes restarting Extension Manager clears problems as well. You can safely select "Overwrite all" . Also make sure you uninstall an extension before install a new version.

10/14/2009 12:37 pm | #3 Jason ByrnesWebAssist

The error message "Menu cannot be updated, the extension cannot be installed" is caused by a bug in Dreamweaver where the menu.xml file can sometimes become corrupted.

Follow step 2 for renaming the configuration folder from the following link:
146/

10/14/2009 1:10 pm | #4 romeo370381

problem persist

I tried both things, but the problem still there. I even tried to install another extension and worked, but not Security Assist.

R.

10/14/2009 1:15 pm | #5 Office Guy-172461

Thank you Jason for this information. I have added it to the troubleshooting guide.

10/16/2009 10:56 am | #6 Jason ByrnesWebAssist

Romeo,

are you still getting the same error after renaming the configuration folder?

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