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Deinstall Not Possible

Thread began 10/04/2009 8:33 am by Cologne | Last modified 10/05/2009 11:43 am by Ray Borduin | 1872 views | 5 replies |

Cologne

Deinstall Not Possible

Hi,

I need urgend help. I cant deinstall eCart. It takes HOURS and then it stop saying that there is still an IMAGE used by dreamweaver.

I cant ALWAYS delete the whole configuration folder.

HOW TO FIX THAT...!!!

Denis

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Ray BorduinWebAssist

Sometimes emptying your recycling bin will speed up uninstall. We are working with adobe to improve the extension manager performance and also working on an alternative installation and uninstall experience to try to fix the problem ourselves.

Usually the uninstall will complete if you close Dreamweaver first and be patient. Of course deleting the configuration folder is always an option, and unfortunately is ofent quicker than uninstalling, since installing happens very quickly. I'm not really sure why the extension manager takes so long to uninstall but installs so quickly, but unfortunately it can make deleting the configuration folder the most efficient technique.

We aplogize for the inconvenience and assure you that we will put considerable effort into addressing the problem.

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Cologne

Hi Ray,

it doesnt unistall eCART. It stops with an error message that there is still an IMAGE used by DW.

And for sure I closed DW.

:-)

Cheers
Denis

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Ray BorduinWebAssist

I just tried and had no problems. Maybe try restarting your computer and uninstalling again. Dreamweaver shouldn't be using any images while it is closed.

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Cologne

Ray :-)

I tried 4 or 5 times.

I deleted the confic and just installed eCART.

It always says an IMAGE is still used. I will Uninstall it tonight during I sleep, and tomorrow morning I can tell you what IMAGE :-)

Denis

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Ray BorduinWebAssist

Please do. I just tried installing and uninstalling several times without issue. Make sure to include your dreamweaver version and operating system in your update and we can try to reproduce it further.

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