Address not sent with order

10/04/2009 8:31 am | #1 contactus293618

I use PayPal for payment processing. However, the customer address information isn't sent to me. There is a payment information page through eCart here:
checkout.php

I receive notice of name and payment, but no address.

Please help!

10/05/2009 11:12 am | #2 Eric Mittman

Are you using Payments Pro? When this message arrives is it the one from PayPal or from your own cart? When a user makes an order are they able to see these details on your site before they purchase?

10/07/2009 7:22 pm | #3 contactus293618

I use standard PayPal. The cart doesn't send me anything, just the notice from PayPal. PayPal doesn't include the shipping address. Is there a way to have the cart pass the address information to me? Thanks for any assistance.

10/08/2009 11:15 am | #4 Eric Mittman

I think there are a couple of issues going on in the current checkout you have. It does not seem that you are collecting any shipping details. I notice that the billing details you are collecting do not appear on the confirm page at all.

I think you should make a backup of the current checkout pages you have and try running the checkout wizard again. Make sure to choose that you will be offering shipping services in the first page of the wizard, then you can leave it to none on the next page for the provider. This way you will still gather the shipping info.

This should create a set of pages where the billing and shipping info is gathered from the user and passed along to PayPal. You will be able to see the details on the confirm page before you click on checkout and go to PayPal. Please post back with questions you have or if you experience any problems.

Email me with all replies to this thread

Title:

Public Message: (viewable by anyone reading this thread)
(do not cut and paste code into this field unless necessary, attach copies of your pages so they can be opened in Dreamweaver for debugging)

Type in the characters exactly as displayed below - if you don't complete the Captcha correctly you will get a blank page, so you may want to copy the text of your message before you submit!

Quote message in reply?

Private Message: (viewable only by you, the person you are replying to, and WebAssist employees)
(only put truly private information in this area such as ftp details and phone numbers. Keep as much of your post public as possible)

These attachments are private (viewable only by you, the person you are replying to, and WebAssist employees)

Manage Attachments

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

Address not sent with order

10/04/2009 8:31 am | #1 contactus293618