close ad
 
Important WebAssist Announcement
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Error to input registration

Thread begun 10/04/2009 8:30 am by support199759 | Last modified 10/06/2009 12:21 pm by Eric Mittman | 1875 views | 3 replies |

support199759

Error to input registration

I have deleted the configuration folder, uninstalled all software's and reinstalled all webassist software's fresh. I also deleted the winchach.dat file. This seems to be a problem, since I can not register any of the software from webassist. Does anyone have the same problem with webassist software? I have lost days now trying to get the stuff to just activate, and was wondering if there is a sequence that you have to install the extensions to avoid the problem with there activation failure of the software.

I am really frustrated with this issue.

I am running Windows XP Pro service pack 3. Dreamweaver CS4

Sign in to reply to this post

Eric Mittman

Is this error happening when you attempt to activate a particular product? When exactly does this error occur for you? Do you ever see any activation window? Please post back with this info and I will check into this further for you. If needed I will open up a support ticket so that this can be reviewed by our engineering staff.

Sign in to reply to this post

support199759

Problem fix

When I installed the software, it installed all the files in the app hidden directory. When I launched any of the programs, the window to activate failed saying that the code .js was empty.

To solve the problem, I installed all softwares again. I then had to copy all of the shared webassist stuff out of the hidden app area and into the c: programs directory for dreamweaver.

This is a work around to get it to find what it was looking for to open and let me put in the serial numbers. Why the programs installed the information into the hidden apps section is beyond me. When it came up to enter the serial numbers, it wanted to get the data from the c: programs section.

I guess I would like to know what area the shared stuff should of gone to?

I now have all working with copying all files to the programs directory. Has anyone else had this issuse?

I would think that the installer should of put the items in the right place and that the program would find the needed files?

Oh well, its a work around that worked for me.

The dialouge box gave me the path to copy all the hidden files to.

Sign in to reply to this post

Eric Mittman

I have submitted a ticket for you on this issue so that it can be looked into further. The files should be installed in the hidden apps folder for your user, this is the correct location. They should not need to be present in the programs folder.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...