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Ecart ProTX - Sagepay integration problems

Thread began 10/02/2009 8:07 am by GrahamJ16 | Last modified 10/05/2009 6:23 pm by Jason Byrnes | 2866 views | 5 replies |

GrahamJ16

Ecart ProTX - Sagepay integration problems

I am trying to setup Ecart for ProTX 'Server' model integration. I have upgraded to Ecart 4.5.1 and followed the interactive guide but I just get a 500 error when I submit the confirm page.

The problem site is here: www.presco-uk.co.uk/

I have a client chasing me for site completion which I cannot do until I get the payment system sorted and I would be grateful for any assistance.

I am using PHP/mySQL and I'm just trying to connect to the Sagepay simulator.

I see Heckie is also having problems and I have posted on that thread but I thought I'd add my own thread to try and get some help.

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Jason ByrnesWebAssist

This is a generic error message that your webserver is returning. To determine what the problem is a more meaningful error message will be needed. To enable the more advanced error messaging in IIS 7 for Vista you will need to do the following:
1) Go to Control Panel > Administrative Tools
2) Open the IIS control panel and open the ASP option
3) At the top of the ASP control area select Display: Friendly Names
4) Now go down to the Compilation area and expand Debugging Properties
5) In debugging properties make sure to set Enable Client -side Debugging, Enable Server -side debugging, and Send Errors to Browser to TRUE. Make sure to click the Apply on the right side of the page.
6) After setting the debugging you must go back to the IIS control panel and using the controls on the right side restart the server.
This will enable debugging info to display when an error occurs. This should be turned on while testing and should not be left enabled for a live server.


One thing I can see that may be causing the issue is that the checkout form does not include the shipping fields. Protx requires shipping information to be passed, You should delete you checkout pages and re run the checkout wizard. Leave the will you offer shipping services option checked. On the next page, you can leave the Shipping provider set to none and the Base Rate and Incremental Rate set to 0.


If you still have problems, we will need to know the actual error that is occurring to be able to offer assistance. You may need to contact the server to have them turn on error reporting, or look into the error logs to see what is going wrong.

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GrahamJ16

ProTX problems

Thanks for your help on this.

I have resolved most of my problems but I'm getting an error on the Sagepay / Protx simulator - I always get an 'INVALID' status with a 'Signature values did not match post. Communication has likely been hacked. ' in the status details.

Thanks again for your help.

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Jason ByrnesWebAssist

What version of eCart are you using?

make sure you are using 4.5.1, this version has a number of updates for protx in it.

What server language are you using?

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GrahamJ16

I am using version version 4.5.1

the server language is PHP with a mySQL database

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Jason ByrnesWebAssist

I am creating a support ticket so we can look into this problem with you.

To view and edit your support ticket, please log int your support history:
supporthistory.php

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