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Viewing getting started guides

Thread began 9/28/2009 11:46 pm by rmleczynski311091 | Last modified 10/16/2009 6:39 pm by Jason Byrnes | 1022 views | 5 replies |

rmleczynski311091

Viewing getting started guides

I am having trouble downloading and viewing some of the how-to and getting starting guides. I cannot seem to be able to download and view them. The pdf file seems to be getting hung up as it is being downloaded. I am having this problem on more than one computer. I have uninstalled and reinstalled Adobe Reader, but this has not solved the problem. Is anyone else having this problem? I have just gotten an error message from Reader that the file is damaged and could not be repaired. Does anyone have any suggestions? Thanks in advance for any help provided.

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Jason ByrnesWebAssist

A few people are having similar problems, we are looking into the cause. We are not able to reproduce the problem on any of the computers we have in the office, so it is a bit difficult to find a solution.

In the mean time, try right clicking the PDF link and selecting the Open In a new tab option.

If that does not work, select the Save Link As option to save the PDF file to your computer before opening it in Acrobat Reader.

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halosmoker420391145

Originally Said By: Jason Byrnes
  A few people are having similar problems, we are looking into the cause. We are not able to reproduce the problem on any of the computers we have in the office, so it is a bit difficult to find a solution.

In the mean time, try right clicking the PDF link and selecting the Open In a new tab option.

If that does not work, select the Save Link As option to save the PDF file to your computer before opening it in Acrobat Reader.  



It seems that this issue has not yet been resolved, I've been also having the same issue on multiple diffrent systems, diffrent operating systems, and most updated version of Acrobat Reader 9.2. Any idea when this issue can be resolved. It's a real problem.

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Office Guy-172461

Someone reported that they download fine using Firefox while they failed using IE on the same system

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Jason ByrnesWebAssist

We are still investigating the cause of the issue. Since we are not able to reproduce the problem on any of the computers we have, it is extremely difficult to track down what the root of the problem is.


Are you able to use the suggested work around of Right clicking the PDF link and selecting the option to save the pdf to your computer?

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micja3389704

I have the same problem...

I've been trying to open them on two different computers, one running XP and the other running Vista. One has PC Cillen, the other just has the regular firewall (which I tried disabling to no effect).

I'll try the suggested work around.

Thanks!

Michelle

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