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Universal Email is not working

Thread began 2/21/2024 12:17 pm by elewis93815 | Last modified 2/22/2024 8:07 am by Mags | 40 views | 1 replies |

elewis93815

Universal Email is not working

I recently applied Universal Email to a clients website. After uploading and testing the contact form submission, I wanted to go in to update the email address the form was submitting to. I discovered that the universal email was not showing up in the server behaviors. I manually changed the submit to/from email address in the code however, it is still not working. I am able to see the Webassist folder in the website files after applying it but when I open the Webassist folder I am not seeing the usual files that I would see on other accounts that universal email is applied to. Any assistance with this would be greatly appreciated.

I've updated the zip file attachment...

Attached Files
WA LAKELAND SERVICES.zip
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Mags

Was the email working before you changed the email address? Your folder structure looks fine, those are all the files required for the latest version of Universal Email - if you have older version you would see more files i.e. mailformatting_php.php, mail_php.php etc but these are now obsolete.

Are you getting any error message when you submit the form or does it just not send the email? If so, you could try sending to a different email address and see if it works.

Also, change your BCC line (line 8) in the code to this, changing to the correct email addresses:

$Email->addBCC("address1@xxx.com");
$Email->addBCC("address2@xxx.net");

It may not be liking the comma separating the two email addresses, I think they need to be on separate lines. Other than that, the code looks fine and it shows in the Server Behaviors panel for me.

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