close ad
Important WebAssist Announcement
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues


Universal Email is not working

Thread began 2/21/2024 12:17 pm by elewis93815 | Last modified 2/22/2024 8:07 am by Mags | 40 views | 1 replies |


Universal Email is not working

I recently applied Universal Email to a clients website. After uploading and testing the contact form submission, I wanted to go in to update the email address the form was submitting to. I discovered that the universal email was not showing up in the server behaviors. I manually changed the submit to/from email address in the code however, it is still not working. I am able to see the Webassist folder in the website files after applying it but when I open the Webassist folder I am not seeing the usual files that I would see on other accounts that universal email is applied to. Any assistance with this would be greatly appreciated.

I've updated the zip file attachment...

Attached Files
Sign in to reply to this post


Was the email working before you changed the email address? Your folder structure looks fine, those are all the files required for the latest version of Universal Email - if you have older version you would see more files i.e. mailformatting_php.php, mail_php.php etc but these are now obsolete.

Are you getting any error message when you submit the form or does it just not send the email? If so, you could try sending to a different email address and see if it works.

Also, change your BCC line (line 8) in the code to this, changing to the correct email addresses:


It may not be liking the comma separating the two email addresses, I think they need to be on separate lines. Other than that, the code looks fine and it shows in the Server Behaviors panel for me.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question





Ease of use


security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...