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Progress bar working locally, but not online

Thread began 2/07/2024 6:20 am by Roxana | Last modified 2/08/2024 4:34 pm by Patrice | 22 views | 3 replies |

Roxana

Progress bar working locally, but not online

Hi,

I had help setting up a progress bar. It works well on the confirm page.

I copied the same code over to the contact page.

When I test the page on my local server, it works. After uploading it to the remote server, it doesn't work.

I tried
- clearing the cache at the provider
- clearing the cache of my browser
- loading the page in a private window
- uploading the page with dependent files
- deleting the page on the remote server and uploading via file manager.

I am out of ideas as to why it would work locally but not remotely.

Instead of copying the code, I used the Webassist tool with the same result. Locally the background is greyed out with a spinning wheel and a Please wait message. Remotely, It takes about 5 seconds to load the thanks.php without the progress funtionality.

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PatriceWebAssist

Hi Roxana:

It may be helpful to add a link to the page in question so fellow users can look at the code.

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Roxana

Hello Patrice,

It turns out it wasn't a problem with the code but with our hosting provider. They changed us to another IP, and apparently, the website only displayed cached content. This was problematic because online orders didn't come through. It is fixed for the online store.

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PatriceWebAssist

Thank you Roxana for sharing the solution. You never know when someone else will benefit from your experience.

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