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Errors with form submissions

Thread began 5/09/2023 9:27 am by vered435903 | Last modified 6/13/2023 7:12 pm by Ray Borduin | 234 views | 9 replies |

vered435903

Errors with form submissions

Hello!

I am having some issues with forms on sites I made for a client many years ago. They are not submitting via email...

This form should be coming to me and to the company's sales team, but it's only coming to me. I am confused because it's partially working; I checked their spam box and my test isn't there.... I set up an FTP user for you but I don't see the PM option anymore. How can I send that to you?

https://www.prowaterparts.com/details/contact.php

This form isn't submitting to any email addresses.

https://www.prodew.com/info/contact.php

These sites are very old and need an upgrade. I've spoken to the company managers about this so hopefully that will happen soon. But in the meantime, we need the contact forms to function.

If I need to rebuild the forms, I can do that. But if we can fix them, I prefer that :-)

Let me know how to send you your FTP logins and let me know if you need any more information from me.

Thanks for your help!

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vered435903

Now I see the PM option when I reply to my original ticket.

See PM for your FTP access

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Ray BorduinWebAssist

I updated the page on the prowater site to use the latest version of the extension.

I also noticed that the FROM address was set to the user input field. It is better to use that as the Reply To address and send it FROM the same domain to improve deliver-ability, so I made that change as well. Please try again and let me know if that fixes it and you can copy and paste to the other site to have the same effect.

You may want to update to the latest version of DataBridge so your extensions use the latest versions of the server behaviors available soon.

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PatriceWebAssist

private

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Ray BorduinWebAssist

Thanks Patrice... I'll go do that now.

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vered435903

Thank you Ray! I just realized I never replied to your message.

This site was built roughly 10 years ago so I know the WA version used for the form was dated.... I think they're going to ask for a full site renovation soon so I'll make sure I'm using the updated extensions.

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vered435903

Hello Again! I went to the site once more to check things before closing my work ticket with them, and I see that I'm now getting a loading error on the contact form page: https://www.prowaterparts.com/details/contact.php

This page isn’t working
www.prowaterparts.com is currently unable to handle this request.
HTTP ERROR 500

Do you have any suggestions?

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Ray BorduinWebAssist

That is a general error that usually means errors are turned off. You can use this code to turn on errors:
<?php
ini_set("display_errors",1);
?>

If you want to give me FTP access I can debug it for you.

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vered435903

Thanks Ray!

I'm working on updating the extensions and rebuilding the contact forms on the other sites in their family of companies (they're all more than 10 years old so definitely in need of some TLC). If you can help get PWP's working for now, that would be great! And I'll update the extensions once I'm done with their other forms.

see pm

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Ray BorduinWebAssist

You will need to update to php 5.4 or above to use the mail server behavior. You are on php 5.3. Php 5.4 was released more than a decade ago so some modern code just won''t work right.

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