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Universal email issues

Thread began 4/13/2023 2:59 pm by elewis93815 | Last modified 4/16/2023 2:52 pm by Ray Borduin | 65 views | 1 replies |

elewis93815

Universal email issues

Hi Ray, we recently had a screen share situation where you helped us with a database connection. When we chatted I think we did something also with Universal email. Since then we have applied Universal Email to a couple of sites and it doesn't seem to be working. It will apply, save, upload etc but when you go to e.g. "contact us" the page is either completely gone or when we try to send a test form through, it submits back to the contact us page vs. the "thank you" page we have it set to and does not submit. We have all Webassist products on another Mac so we've fixed these scenarios but I'm concerned that maybe something happened. I did notice the universal email on the Mac that seems to have problems looks a little different. As an example when you apply it to a form and you choose "button submit pressed" from the dropdown, there are other options there now that weren't there before (always, never, before page load). We also noticed that even if we go through the steps to "create email message", save etc. There will be no Server Behaviors on that page.
Any directions would be appreciated. We are currently using the other Mac to apply universal email. Thanks so much

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Ray BorduinWebAssist

I'll have to do screen sharing with you to look into what is going on with the computer that is having these issues. Maybe try reinstalling the latest version of DataBridge.

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