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Form Submission takes a long time to submit

Thread began 3/20/2023 11:52 am by elewis93815 | Last modified 4/16/2023 2:50 pm by Ray Borduin | 140 views | 4 replies |

elewis93815

Form Submission takes a long time to submit

Hello, we have used Universal email on a basic contact form also using Captcha. Lately, this form is taking a very long time to submit which is having some users hitting submit multiple times, causing multiple submissions to submit. Any thoughts on what might be causing this? This client is hosted with GoDaddy and I am waiting for a call back from them but thought I would check the Webassist end of things as well. thanks!

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Ray BorduinWebAssist

If I had FTP access then I could debug where the slowdown takes place.

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elewis93815

Please see private message, thank you!

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Ray BorduinWebAssist

I'm not sure why your email takes so long to process. I sped up the site with some php trickery.
The first thing I tried is:
1) I updated the email code to the latest version (that didn't help)
2) I updated the contact page to submit directly to the thankyou.php page (that didn't help either).
3) I moved the email to a different page and hand wrote php code to use curl() to post to the new email page and set it to not wait for a result.

#3 ended up being the solution that worked. I could have undone #1 and #2 but they didn't make a difference either way so I just left them.

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elewis93815

thank you so much for your help!

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